Privacy policy
Privacy Policy
This Privacy Policy outlines how SNUBB Attire ("we", "us", or "our") collects, uses, and shares your personal information when you visit, use our services, or make a purchase from snubbstore.com (the "Site") or otherwise interact with us regarding the Site (collectively, the "Services"). In this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.
Changes to This Privacy Policy
We may revise this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, revise the "Last updated" date, and take any additional steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information from various sources, as described below. The information we collect and use depends on how you interact with us. We may use your information to communicate with you, deliver or enhance the Services, meet legal obligations, enforce applicable terms of service, and protect the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The personal information we collect depends on how you interact with our Site and Services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you. Below are the categories and specific types of personal information we collect.
Information You Provide Directly
Information you submit through our Services may include:
- Contact Information: Name, email address, phone number.
- Order Information: Name, billing address, shipping address, payment confirmation, email address, phone number.
- Account Information: Username, password, security questions, and other account security details.
- Customer Support Information: Information you include in communications with us, such as messages sent through the Services.
Some features of the Services may require you to provide specific information. You may choose not to provide this information, but this may limit your ability to use or access certain features.
Information Collected Automatically
We may automatically collect information about your interactions with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include:
- Device information
- Browser information
- Network connection details
- IP address
- Information about your interactions with the Services
Information from Third Parties
We may obtain information about you from third parties, such as:
- Companies supporting our Site and Services, such as Shopify.
- Payment processors collecting payment details (e.g., bank account, credit/debit card information, billing address) to process payments and fulfill orders.
- Third parties using tracking technologies (e.g., pixels, web beacons, software developer kits, third-party libraries, cookies) when you visit our Site, interact with our emails, or engage with our Services or advertisements.
Third-party information is handled in accordance with this Privacy Policy. See also the section on Third Party Websites and Links.
How We Use Your Personal Information
- Providing Services: We use your personal information to deliver the Services, including processing payments, fulfilling orders, sending notifications about your account, purchases, returns, exchanges, managing your account, arranging shipping, and facilitating returns or exchanges. We may also enhance your experience by enabling Shopify to connect your account with other Shopify services, subject to Shopify’s Privacy Policy and Consumer Privacy Policy.
- Marketing and Advertising: We may use your information for marketing purposes, such as sending promotional emails, text messages, or postal mail and displaying advertisements for products or services tailored to you on our Site or other websites.
- Security and Fraud Prevention: We use your information to detect, investigate, or address potential fraudulent, illegal, or malicious activities. If you register an account, you are responsible for keeping your credentials secure. We recommend not sharing your username, password, or other access details. Contact us immediately if you suspect your account has been compromised.
- Customer Support and Service Improvement: We use your information to provide customer support and improve our Services, aligning with our legitimate interests to respond to you effectively and maintain our business relationship.
Cookies
We use Cookies on our Site to power and improve our Services, remember your preferences, run analytics, and understand user interactions. For details on Cookies used with Shopify, see Shopify's Cookie Policy. Third parties and service providers may also use Cookies to tailor services, products, and advertising on our Site and other websites.
Most browsers accept Cookies by default, but you can adjust your browser settings to remove or reject Cookies. Note that blocking Cookies may affect your user experience, cause certain features to malfunction, or prevent some Services from working. Blocking Cookies may not fully prevent information sharing with third parties, such as advertising partners.
How We Disclose Personal Information
We may share your personal information with third parties for legitimate purposes, including:
- Vendors and Service Providers: Third parties performing services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
- Business and Marketing Partners: Partners providing services or advertising, who will use your information per their own privacy policies.
- With Your Consent: When you direct or consent to us sharing information, such as for shipping or through social media widgets or login integrations.
- Affiliates: Within our corporate group to support business operations.
- Legal or Business Purposes: In connection with business transactions (e.g., mergers, bankruptcy), to comply with legal obligations (e.g., subpoenas, search warrants), enforce terms of service, or protect the Services, our rights, or the rights of users or others.
We disclose the following categories of personal information for the purposes described above:
- Identifiers: Contact details, order, and account information.
- Commercial Information: Order details, shopping information, customer support information.
- Internet or Network Activity: Usage Data.
- Geolocation Data: Locations derived from IP addresses or technical measures.
Recipients: Vendors, service providers (e.g., Internet service providers, payment processors, fulfillment partners, customer support, data analytics providers), business/marketing partners, and affiliates.
We do not use or disclose sensitive personal information without your consent or to infer characteristics about you.
User Generated Content
If you post product reviews or other user-generated content in public areas of the Services, this content will be publicly accessible. We cannot control who accesses this information or ensure that others will respect your privacy or keep it secure. We are not responsible for the privacy, security, accuracy, or misuse of publicly available information you share or receive from third parties.
Third Party Websites and Links
Our Site may include links to third-party websites or platforms. You should review the privacy and security policies of these sites, as we are not responsible for their privacy, security, or the accuracy of their information. Information you share on public or semi-public venues, including third-party social networks, may be viewable by others without limitation. Including such links does not imply endorsement of the content or operators, except as disclosed on the Services.
Children's Data
Our Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion. As of the effective date, we do not “share” or “sell” personal information of individuals under 16, as defined by applicable law.
Security and Retention of Your Information
No security measures are entirely foolproof, and we cannot guarantee absolute security. Information sent to us may not be secure during transit. We recommend avoiding insecure channels for sensitive or confidential information.
The retention period for your personal information varies based on factors like account maintenance, service provision, legal obligations, dispute resolution, or enforcement of contracts and policies.
Your Rights
Depending on your location, you may have the following rights regarding your personal information, subject to certain limitations and applicable law:
- Right to Access/Know: Request access to the personal information we hold about you, including how we use and share it.
- Right to Delete: Request deletion of personal information we maintain about you.
- Right to Correct: Request correction of inaccurate personal information.
- Right of Portability: Request a copy of your personal information or its transfer to a third party, in certain circumstances.
- Restriction of Processing: Request that we stop or limit processing your personal information.
- Withdrawal of Consent: Withdraw consent for processing your personal information, where applicable.
- Appeal: Appeal our decision if we decline your request by replying to our denial.
- Communication Preferences: Opt out of promotional emails using the unsubscribe option in our emails. Non-promotional emails (e.g., about your account or orders) may still be sent.
You can exercise these rights via our Site or by contacting us at the details below. We will not discriminate against you for exercising these rights. We may need to verify your identity (e.g., via email or account information) before responding. If an authorized agent makes a request on your behalf, we may require proof of authorization and verify your identity directly. We will respond to requests promptly, as required by law.
Complaints
If you have concerns about how we process your personal information, please contact us using the details below. If unsatisfied with our response, you may appeal by contacting us again or lodge a complaint with your local data protection authority, depending on your location.
International Users
Your personal information may be transferred, stored, or processed outside your country of residence by our staff or third-party service providers. For transfers out of Europe, we will use mechanisms like the European Commission’s Standard Contractual Clauses or equivalent UK contracts, unless the destination country is deemed to provide adequate protection.
Contact
For questions about our privacy practices, this Privacy Policy, or to exercise your rights, please email us at snubb.attire@gmail.com